I was assisted by Thembekazi Mbalane, we started chatting on WhatsApp Chatbox and I was not understanding some serious urgent issues with my hospital medical claims

I was assisted by Thembekazi Mbalane, we started chatting on WhatsApp Chatbox and I was not understanding some serious urgent issues with my hospital medical claims. Thembekazi did not hesitate to give me a phone call to put my mind at ease and reassure me that OnePlan is in the process of sorting my case out and that I will be able to claim again for hospital admissions. She is very knowledgeable about the policy and every question I needed was answered with expertise and my mind was put at ease. She gave me all the information I needed and even told me about extra benefits I wasn’t aware of, and gave advise on including my other family members in the cover. I’m so grateful for her patience and effective communication, stellar service!