I was assisted by Thembakazi Mbalane on WhatsApp who actually took time to make me aware of their high volume of messages but regardless made sure to feedback me as swiftly as possible with my query

Hi Reabetswe, 

Thank you very much for your lovely feedback. We are glad to know that your experience with our services could meet your expectations and we look forward to many more satisfactory experiences with you. 

We will be sure to share your kind words with Thembakazi. 

Thank you for being part of the Oneplan family! 

Kind regards, 
Oneplan