I was assisted by Thembakazi Mbalane, I didn't understand the fund loading on the claim card but she explained to me in detail

Hi Kgothatso, 

Thank you for your wonderful feedback! We're so pleased to hear that Thembakazi took the time to explain everything clearly and patiently. It’s great to know you now feel confident about the claims process. We’ll be sure to share your kind words with her—she’ll be delighted! 

Kind regards, 
Oneplan.