I was assisted by Sophie with regards to my One Plan app which wasn't working and she helped me out in no time and was gentle and apologetic about the issues I was experience

Hi Kelly, 

Thank you for your feedback! We’re delighted to hear that Sophie assisted you so efficiently with the Oneplan app and handled your query with gentleness and understanding. It’s wonderful to know that your experience with her was such a pleasure, we’ll be sure to pass on your kind words. 

Kind regards, 
Oneplan.