I was assisted by Sophie and she helped me very quickly and she made it easy and quick to sort out the issue at hand

Hi Alicia, 

Thank you for sharing your service experience with us. Our clients are our number one priority, we aim to provide them with the best service possible and we are pleased to know that your experience with Sophie was an absolute pleasure. 

Ensuring exceptional customer service is our top priority and we are grateful to have you as a valued member of the Oneplan Family.
 
Kind Regards,
Oneplan