CVDM
Claire Van Der Merwe
1 reviews | Active since Sept 2010
04 Jun 2025, 09:09
I was assisted by Refilwe Ntsia in processing a refund request for a pet insurance claim
I was assisted by Refilwe Ntsia in processing a refund request for a pet insurance claim. I received excellent service from her, however the oneplan app used to allow that invoices / photos of invoices could be uploaded via the app in order to process the claim / refund request, however this functionality is no longer available which is impractical and inconvenient, hence the 4 star review and not a 5 star review.
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Oneplan Insurance's replyOfficial
04 Jun 2025, 09:15Hi Bianca,
Thank you for your honest and thoughtful feedback. We're so pleased to hear that Refilwe provided you with excellent service — we'll be sure to pass along your kind words. We also truly appreciate your input regarding the app functionality. We understand how important convenience is when managing claims, and we’ll be sure to share your concerns with our development team as we work to improve the app experience. Your feedback helps us get better.
Thank you for trusting Oneplan with your insurance needs!
Kind regards,
Oneplan.
Thank you for your honest and thoughtful feedback. We're so pleased to hear that Refilwe provided you with excellent service — we'll be sure to pass along your kind words. We also truly appreciate your input regarding the app functionality. We understand how important convenience is when managing claims, and we’ll be sure to share your concerns with our development team as we work to improve the app experience. Your feedback helps us get better.
Thank you for trusting Oneplan with your insurance needs!
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Jun 2025, 09:15
Official
Hi Bianca,
Thank you for your honest and thoughtful feedback. We're so pleased to hear that Refilwe provided you with excellent service — we'll be sure to pass along your kind words. We also truly appreciate your input regarding the app functionality. We understand how important convenience is when managing claims, and we’ll be sure to share your concerns with our development team as we work to improve the app experience. Your feedback helps us get better.
Thank you for trusting Oneplan with your insurance needs!
Kind regards,
Oneplan.
Thank you for your honest and thoughtful feedback. We're so pleased to hear that Refilwe provided you with excellent service — we'll be sure to pass along your kind words. We also truly appreciate your input regarding the app functionality. We understand how important convenience is when managing claims, and we’ll be sure to share your concerns with our development team as we work to improve the app experience. Your feedback helps us get better.
Thank you for trusting Oneplan with your insurance needs!
Kind regards,
Oneplan.