1 reviews | Active since Jun 2024
I was assisted by Mr...
I was assisted by Mr Ntokozo Sokamisa.... he helped me through the process and was very patient with me... My problem was the password was blocked, he managed to sort it out, Cancellation of my Mom on plan, he did it, Uploading the GP funds, excellent, I make a commitment that after withdrawing and receiving money will rate him, he deserves 4, the only challenge is that we send message to One Plan what's up even now no response, lastly am waiting for someone to call me for qoutation of the car.. We have challenges with the One Plan. What's up is not effective and not helping at all, and also, your consultant are not responding to our issues and challenges. Management, please look into that issues....Thanks 🙏
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Our clients are important to us and we are glad to hear that despite the circumstances, Ntokozo was able to create a memorable experience for you and we will be sure to recognize his efforts.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Our clients are important to us and we are glad to hear that despite the circumstances, Ntokozo was able to create a memorable experience for you and we will be sure to recognize his efforts.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Oneplan