I was assisted by Lorraine Kriege who were friendly, fast and efficient, she also showed compassion for my dog who went in for an operation

Hi Desiree,

We love that Lorraine made such a lasting impression on you. Thank you for sharing your service experience with us. We strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this. We are pleased to hear that despite the circumstances Lorraine has made such a lasting impression on you, and we will be sure to recognize her efforts.
 
Our love and well wishes are with Skyla, may she have a speedy recovery. 
   
Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
       
Kind Regards,
Oneplan