I was assisted by Kopano Makgeledise, who was very patient with me, and responded to my questions and the concerns I had with a commendable level of professionalism

Hi Nonsindiso, 

Thank you for your thoughtful feedback! We're so pleased to hear that Kopano provided you with such patient and professional assistance. It means a great deal to know our team is making a positive impact, and we truly appreciate your kind words. We'll be sure to share your message with Kopano and the team! 

Kind regards, 
Oneplan.