MF
Melanie F
1 reviews | Active since Oct 2018
30 Jul 2025, 23:59
I was assisted by Celine Kriel, who was prompt and clear with regards to my query/claim refund
I was assisted by Celine Kriel, who was prompt and clear with regards to my query/claim refund. The service was excellent and professional, and my refund was approved within a few hours. The customer service team members are always so helpful when assisting with my queries/requets. Thank you for your assistance today, Celine.
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Replies (1)
Oneplan Insurance's replyOfficial
31 Jul 2025, 06:47Hi Melanie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Celine provided you with prompt, clear, and professional assistance. It’s always our goal to make your experience as smooth and efficient as possible, and we’re glad your refund was approved quickly. We truly appreciate your kind words about our customer service team!
Kind regards,
Oneplan.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Celine provided you with prompt, clear, and professional assistance. It’s always our goal to make your experience as smooth and efficient as possible, and we’re glad your refund was approved quickly. We truly appreciate your kind words about our customer service team!
Kind regards,
Oneplan.
Oneplan Insurance's reply31 Jul 2025, 06:47
Official
Hi Melanie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Celine provided you with prompt, clear, and professional assistance. It’s always our goal to make your experience as smooth and efficient as possible, and we’re glad your refund was approved quickly. We truly appreciate your kind words about our customer service team!
Kind regards,
Oneplan.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Celine provided you with prompt, clear, and professional assistance. It’s always our goal to make your experience as smooth and efficient as possible, and we’re glad your refund was approved quickly. We truly appreciate your kind words about our customer service team!
Kind regards,
Oneplan.