I was and my card

Item: Oneplan Insurance
Rating: 2
Author: Hazel P

I was ****** and my card ******. I had an emergency when my dog had an altercation with a cobra. Although prior to this my card was reported ****** they would not prepay. The accident happened on the 4th February and the claim invoice submitted on the same day. On Monday 16th after the accident I had to phone there office to find out what the delay was. They again requested a receipt of payment which was again sent to them. I still have not been paid out. The delay in action is unacceptable. Hazel Pedersen

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Replies (1)

Oneplan Insurance's replyOfficial

19 Feb 2026, 07:22

Dear Hazel,

Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and concern caused by the delay.

We would like to confirm that your claim dated 2026/02/05 has been processed and submitted for payment as a bank refund, up to the cover limit of the benefit in line with the plan selected on your policy. An SMS has been sent to the phone number registered on your policy confirming the status of your claim.

We appreciate your patience and understanding, and we’re glad this matter has now been resolved. If you require any further assistance, please don’t hesitate to contact us.

Kind regards,
Oneplan.

Oneplan Insurance's reply19 Feb 2026, 07:22

Official

Dear Hazel,

Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and concern caused by the delay.

We appreciate your patience and understanding, and we’re glad this matter has now been resolved. If you require any further assistance, please don’t hesitate to contact us.

Kind regards,
Oneplan.