I wanted to upgrade my plan and was told that will have to wait another 12 months for con******* defects after I finished the 12 months on the previous plan

Dear Vijayen, 

Thank you for reaching out and bringing this matter to our attention. 

We sincerely regret any inconvenience caused regarding your Hellopeter posting. Please be assured that we take client feedback seriously and continuously strive to enhance our processes to maintain the highest standards of service. Your satisfaction is important to us, and we value your continued trust in Oneplan. 

Upon receiving your complaint, we have attempted to contact you on the listed contact number to address your concern and assist with the upgrade, however, our calls do not go through. We have also sent you an email requesting a convenient time to reach you, however, we are yet to receive a response. 

May we kindly request that you advise of a convenient time and alternative number to contact you so that we may discuss the matter and assist further. 

Oneplan adheres to the Treating Customers Fairly (TCF) principles and is committed to ensuring fair and equal treatment for all our clients. 

We appreciate your understanding and apologize again for any inconvenience caused and look forward to getting in touch with you to assist further. 

Kind regards, 
Oneplan.