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Nicolene N

1 reviews | Active since Sept 2025

04 Sept 2025, 16:05

I wanted to take a moment to share my positive experience as a Oneplan customer over the past couple of months

I wanted to take a moment to share my positive experience as a Oneplan customer over the past couple of months. The claims process has been refreshingly easy, and I greatly appreciate the self-service capabilities that allow for seamless and efficient claims submissions. It's evident that your product is built on trust, a quality that many insurers seem to have lost. During my last claim, I mistakenly entered the wrong amount in the app. However, my concerns were quickly addressed through your WhatsApp channel, thanks to the swift and friendly assistance from Celine Kriel. It’s remarkable how effective and pleasant your communication channels are. I truly love your product, and it brings me peace of mind knowing I can take my fur babies to the vet and handle payments immediately without any worry. Thank you, Oneplan, for your excellent product and outstanding service.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply04 Sept 2025, 18:01
Official
Hi Nicolene, 

Thank you for such a thoughtful review! We’re truly delighted to hear how smooth and reassuring your experience with Oneplan has been over the past few months. Knowing that the claims process feels easy, seamless, and built on trust means a great deal to us.
It’s wonderful that Celine could quickly and kindly assist you through WhatsApp when you needed support. Her dedication reflects exactly what we strive for in every interaction. We’re also so pleased that our self-service features and claims process give you the peace of mind you deserve when caring for your fur babies.

Your words capture the essence of what we want our product and service to be: simple, reliable, and truly supportive. 

Kind regards, 
Oneplan.