LM
Lee-ann Muller
1 reviews | Active since Apr 2022
15 Nov 2024, 16:42
I wanted to share my experience regarding my recent policy updates
I wanted to share my experience regarding my recent policy updates. Initially, I was quite frustrated due to several issues with the updates and incorrect details being loaded. It was a stressful situation. However, I must highlight Shannen Mc Pherson exceptional assistance throughout this process. She has been an absolute star, ensuring that everything was sorted out efficiently. Her consistent updates and dedication to resolving the issues made a significant difference. I truly appreciate her and the effort she put in to get this resolved.
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Replies (1)Oneplan Insurance's replyOfficial
15 Nov 2024, 16:57Hi Lee-ann,
We are delighted to hear that your experience with our Care Consultant exceeds your expectations. Thank you for sharing your service experience with us and for taking the time to compliment Shannen, we will be sure to recognize her efforts. We apologize for the previous experience you had and we appreciate your positive feedback regarding Shannen's helpfulness, ensuring a satisfactory experience for our customers is our top priority and we love having you a part of the Oneplan Family
We are delighted to hear that your experience with our Care Consultant exceeds your expectations. Thank you for sharing your service experience with us and for taking the time to compliment Shannen, we will be sure to recognize her efforts. We apologize for the previous experience you had and we appreciate your positive feedback regarding Shannen's helpfulness, ensuring a satisfactory experience for our customers is our top priority and we love having you a part of the Oneplan Family
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Nov 2024, 16:57
Official
Hi Lee-ann,
We are delighted to hear that your experience with our Care Consultant exceeds your expectations. Thank you for sharing your service experience with us and for taking the time to compliment Shannen, we will be sure to recognize her efforts. We apologize for the previous experience you had and we appreciate your positive feedback regarding Shannen's helpfulness, ensuring a satisfactory experience for our customers is our top priority and we love having you a part of the Oneplan Family
We are delighted to hear that your experience with our Care Consultant exceeds your expectations. Thank you for sharing your service experience with us and for taking the time to compliment Shannen, we will be sure to recognize her efforts. We apologize for the previous experience you had and we appreciate your positive feedback regarding Shannen's helpfulness, ensuring a satisfactory experience for our customers is our top priority and we love having you a part of the Oneplan Family
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
