1 reviews | Active since Oct 2015
I WANT MY MONEY BACK AND STOP DEBITING MY ACCOUNT
My hubsand joined Oneplan but when i went through there were just too many restrictions and i felt it was not suitable to us especially with 2 young children that are often sick and need to go to the hospital. so i reinstated our medical aid and my husband cancelled this plan via their call cenre. the debit order was gonna go off my account. the 1st debit order went off and that's find cos i assume the magtape had already ran after the cancellation. FNB charges me R115 for unpaid debit orders. oneplan has debited my account 3 times after the cancellation and everytime FNB charges me for unpaid debit order. i want you to please stop debiting my account and pay me for the unpaid debit orders fee that FNB has charged againsy my account after you were told on several ocassions to cancel the plan.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, please rest assured that this matter will be investigated. Kindly note that any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, please rest assured that this matter will be investigated. Kindly note that any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan