AG
Anzel G
1 reviews | Active since Oct 2020
07 Dec 2024, 19:07
I used WhatsApp chat today to contact One Plan Insurance in regards to a claim
I used WhatsApp chat today to contact One Plan Insurance in regards to a claim. I explained my issue to them and received no response.
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Replies (1)
Oneplan Insurance's replyOfficial
08 Dec 2024, 18:37Dear Anzel,
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Dec 2024, 18:37
Official
Dear Anzel,
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan