AV
Avumile V
1 reviews | Active since Dec 2025
29 Dec 2025, 14:14
I uploaded a doctors cash receipt and they don’t want to validate the claim because the doctor stamp is at the back and not infront
I uploaded a doctors cash receipt and they don’t want to validate the claim because the doctor stamp is at the back and not infront. The agent Rhirhandzou I spoke too also does not understand and kept referring me to policy schedule which says nothing about stamps infront. I’ll now have to waste my time and go back to my doctor to hassle them for a stamp infront, how inconsiderate?
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Oneplan Insurance's replyOfficial
29 Dec 2025, 14:25Dear Avumile,
Thank you for taking the time to provide your feedback.
We acknowledge your concerns and regret the frustration you experienced. However, after reviewing your complaint, we would like to clarify the following details regarding our claims process.
Due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. Upon investigation, we have noted that you have submitted a hand-written invoice and due to this, the claim cannot be reviewed and will ultimately be rejected. In the interim, while the claim remains outstanding, you will not be able to load new claims on the policy until it is resolved.
Please submit the printed detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. Upon investigation, we have noted that you have submitted a hand-written invoice and due to this, the claim cannot be reviewed and will ultimately be rejected. In the interim, while the claim remains outstanding, you will not be able to load new claims on the policy until it is resolved.
Please submit the printed detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply29 Dec 2025, 14:25
Official
Dear Avumile,
Thank you for taking the time to provide your feedback.
We acknowledge your concerns and regret the frustration you experienced. However, after reviewing your complaint, we would like to clarify the following details regarding our claims process.
Due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. Upon investigation, we have noted that you have submitted a hand-written invoice and due to this, the claim cannot be reviewed and will ultimately be rejected. In the interim, while the claim remains outstanding, you will not be able to load new claims on the policy until it is resolved.
Please submit the printed detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. Upon investigation, we have noted that you have submitted a hand-written invoice and due to this, the claim cannot be reviewed and will ultimately be rejected. In the interim, while the claim remains outstanding, you will not be able to load new claims on the policy until it is resolved.
Please submit the printed detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind regards,
Oneplan.
Oneplan.