DK
Desire K
1 reviews | Active since Oct 2019
16 Jun 2025, 17:21
I took my 2 dogs to the vet on Saturday and when I got home, I wanted to submit the invoice, however, there was a glitch in the app
I took my 2 dogs to the vet on Saturday and when I got home, I wanted to submit the invoice, however, there was a glitch in the app. I contacted the Call Centre through WhatsApp. Refilwe Ntsia was the agent appointed to assist me. I explained my problem and it was sorted within 5 minutes. Invoice submitted and sent for assessment. I have never experienced any problems with OnePlan. I commend you on a great, friendly service.
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Oneplan Insurance's replyOfficial
16 Jun 2025, 19:25Hi Desire,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Refilwe was able to resolve the issue so quickly and efficiently. It’s always our aim to provide seamless support—even when glitches pop up.
We truly appreciate your continued trust in Oneplan and are so glad to have your furry family members covered with us.
Kind regards,
Oneplan.
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Refilwe was able to resolve the issue so quickly and efficiently. It’s always our aim to provide seamless support—even when glitches pop up.
We truly appreciate your continued trust in Oneplan and are so glad to have your furry family members covered with us.
Kind regards,
Oneplan.
Oneplan Insurance's reply16 Jun 2025, 19:25
Official
Hi Desire,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Refilwe was able to resolve the issue so quickly and efficiently. It’s always our aim to provide seamless support—even when glitches pop up.
We truly appreciate your continued trust in Oneplan and are so glad to have your furry family members covered with us.
Kind regards,
Oneplan.
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Refilwe was able to resolve the issue so quickly and efficiently. It’s always our aim to provide seamless support—even when glitches pop up.
We truly appreciate your continued trust in Oneplan and are so glad to have your furry family members covered with us.
Kind regards,
Oneplan.