I submitted my claim, it got "stuck" in the system and was not processed

Hi Eugene, 
 

Thank you for your heartwarming feedback. We’re sorry to hear about the initial hiccup with your claim but are glad that Athi could assist you in resolving it quickly. It’s wonderful to know that your claim was approved on the same day after resubmitting the documents. 

Your patience and understanding mean a lot to us, and we’re here to ensure your experience remains smooth going forward. 

Thank you for being part of the Oneplan family! 

Kind regards, 
Oneplan.