I struggled with my refund, but they've been very helpful otherwise, with claims and canceling the policy when my furbaby passed away

Hi Chanique,
 

Thank you for sharing your service experience with us and for complimenting the team. We apologize for any inconvenience you may have experienced and we are pleased to hear that despite the circumstances the team was able to create a memorable experience for you. 

Our fur-family is important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different. May the memories you share with your fur-baby forever be close to your heart.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
 
Kind Regards,
Oneplan