O
Oyama
1 reviews | Active since Aug 2024
14 Jan 2025, 21:34
I struggled with get...
I struggled with getting my claims through for wks I had to call emial nd send WhatsApp msgs tht were blueticked
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Oneplan Insurance's replyOfficial
15 Jan 2025, 08:11Hi Oyama,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Jan 2025, 08:11
Official
Hi Oyama,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan