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radeshree N
1 reviews | Active since Aug 2014
15 Mar 2023, 15:53
I struggled to upload my invoice onto the Oneplan Pet App as The App only permitted images, so I wasn't able to upload the file
I struggled to upload my invoice onto the Oneplan Pet App as The App only permitted images, so I wasn't able to upload the file. The image was not legible. I received an email advising me to utilise the Whatsapp services. I was given clear and concise instructions via WhatsApp. In a few easy steps my matter was addressed and resolved expeditiously and to my satisfaction. So thankful.
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Oneplan Insurance's replyOfficial
15 Mar 2023, 16:53Hi Radeshree,
Thank you for taking the time to compliment the Digital Team on their excellent customer service. We apologize for any issues you may have experienced while using the Oneplan App and we are pleased to hear that our Digital Team provided you with support and guidance on your query as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the Digital Team on their excellent customer service. We apologize for any issues you may have experienced while using the Oneplan App and we are pleased to hear that our Digital Team provided you with support and guidance on your query as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Mar 2023, 16:53
Official
Hi Radeshree,
Thank you for taking the time to compliment the Digital Team on their excellent customer service. We apologize for any issues you may have experienced while using the Oneplan App and we are pleased to hear that our Digital Team provided you with support and guidance on your query as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Thank you for taking the time to compliment the Digital Team on their excellent customer service. We apologize for any issues you may have experienced while using the Oneplan App and we are pleased to hear that our Digital Team provided you with support and guidance on your query as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan