I spoke with Sophie who assisted me with manually expediting my invoice from the vet

Hi Vereese, 

Thank you for sharing your experience! We’re so pleased to hear that Sophie was able to step in and help you sort out your claims smoothly. Her attention to detail and willingness to go the extra mile truly reflect the level of service we strive to provide. We’ll be sure to pass on your kind words—Sophie will be delighted to know she made a difference! 

Kind regards, 
Oneplan.