I spoke with a customer service representative called Peaceful; She was extremely friendly and helpful and I was very happy to work with her

Hi Jez,

Thank you for sharing your service experience with us and for complimenting Peaceful on her excellent customer service, we strive to achieve this on every single interaction. We are so proud of Peaceful for assisting you in a wonderful manner and we will be sure to recognize her efforts.
Please give our love to Anubis. 

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
      
Kind Regards,
Oneplan