I spoke to Thembakaz...

Dear ****hka,

Thank you for bringing this matter to our attention. 

We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide. 

Following a thorough review of your concerns, we truly apologize for the delay in response on the WhatsApp chat platform. As per the conversation, our consultants are currently experiencing high chat volumes, hence the delay. however, your feedback will be looked into to assist in improving your experience with our services. 

For your convenience, we offer various communication platforms that you may utilize to reach out to us should you need assistance. You may call us on ***, send a text on WhatsApp at ***, or send an email to *** with your policy number in the subject line. 

Once again, we sincerely apologize for the frustration caused to you and hope to restore your experience with our services. 

Kind regards, 
Oneplan.