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Lerato Silvia Mahau policy number F moqekoakortes
1 reviews | Active since Dec 2024
04 Dec 2024, 16:14
I spoke to Sophie and she confirmed that my funds have been loaded into my card and I mentioned that I received an Fnb card which doesn't even show balance and she continued to say that the funds have been loaded
I spoke to Sophie and she confirmed that my funds have been loaded into my card and I mentioned that I received an Fnb card which doesn't even show balance and she continued to say that the funds have been loaded. Then I got to the doctor where a transaction was R300 the card declined, I called and they put me on hold even after explaining how dire the situation iz
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Oneplan Insurance's replyOfficial
04 Dec 2024, 16:51Dear Lerato.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note all our clients under the FNB Health product receive an eWallet Pro Card through FNB which differs from the Oneplan Claim card. Unfortunately, we are unable to view the transaction details relating to the FNB eWallet Pro Card as FNB sends us the transaction details after 48 hours.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,
Oneplan
As per our telephonic conversation, kindly note all our clients under the FNB Health product receive an eWallet Pro Card through FNB which differs from the Oneplan Claim card. Unfortunately, we are unable to view the transaction details relating to the FNB eWallet Pro Card as FNB sends us the transaction details after 48 hours.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Dec 2024, 16:51
Official
Dear Lerato.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note all our clients under the FNB Health product receive an eWallet Pro Card through FNB which differs from the Oneplan Claim card. Unfortunately, we are unable to view the transaction details relating to the FNB eWallet Pro Card as FNB sends us the transaction details after 48 hours.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,
Oneplan
As per our telephonic conversation, kindly note all our clients under the FNB Health product receive an eWallet Pro Card through FNB which differs from the Oneplan Claim card. Unfortunately, we are unable to view the transaction details relating to the FNB eWallet Pro Card as FNB sends us the transaction details after 48 hours.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,
Oneplan