ME
Melandri E
1 reviews | Active since Jan 2026
20 Jan 2026, 11:59
I spoke to Celine Kriel regarding downgrading my pet insurance plan
I spoke to Celine Kriel regarding downgrading my pet insurance plan. The consultant was polite, patient, and took the time to explain the terms of the plan clearly, especially what is covered and what is not. She answered my questions thoroughly and ensured I understood the limitations of the policy before making any decisions. I appreciated the professional and respectful manner in which the conversation was handled.
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Oneplan Insurance's replyOfficial
20 Jan 2026, 12:25Hi Melandri,
Thank you for taking the time to share your feedback. We’re pleased to hear that Celine assisted you with such professionalism and care. Her polite, patient approach and clear explanation of the plan details, including cover and limitations, are exactly the standard we strive for.
We truly appreciate your acknowledgement and thank you for choosing Oneplan.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We’re pleased to hear that Celine assisted you with such professionalism and care. Her polite, patient approach and clear explanation of the plan details, including cover and limitations, are exactly the standard we strive for.
We truly appreciate your acknowledgement and thank you for choosing Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply20 Jan 2026, 12:25
Official
Hi Melandri,
Thank you for taking the time to share your feedback. We’re pleased to hear that Celine assisted you with such professionalism and care. Her polite, patient approach and clear explanation of the plan details, including cover and limitations, are exactly the standard we strive for.
We truly appreciate your acknowledgement and thank you for choosing Oneplan.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We’re pleased to hear that Celine assisted you with such professionalism and care. Her polite, patient approach and clear explanation of the plan details, including cover and limitations, are exactly the standard we strive for.
We truly appreciate your acknowledgement and thank you for choosing Oneplan.
Kind regards,
Oneplan.