DP
DESIGAN P
1 reviews | Active since Mar 2009
15 Apr 2025, 12:23
I sent them a claim on 15 March 2025 for reimbur*****t, no feedback till today
I sent them a claim on 15 March 2025 for reimbur*****t, no feedback till today. I follow up on 15 April and they say they are resubmitting because they don’t see a claim. This is disappointing to say the least as I had to pay for the claim myself and try to claim back.
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Oneplan Insurance's replyOfficial
15 Apr 2025, 13:01Dear Desigan,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we truly apologize for the delay in processing your claim and appreciate you taking the time to reach out to us to have this rectified. We have accessed the policy and noted that the refund claim has been captured and escalated for urgent assistance with reviewing and finalizing it. You will receive an SMS with the status of the claim once the it has been finalized.
Once again, we sincerely apologize for the frustration caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply15 Apr 2025, 13:01
Official
Dear Desigan,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we truly apologize for the delay in processing your claim and appreciate you taking the time to reach out to us to have this rectified. We have accessed the policy and noted that the refund claim has been captured and escalated for urgent assistance with reviewing and finalizing it. You will receive an SMS with the status of the claim once the it has been finalized.
Once again, we sincerely apologize for the frustration caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.