I send in my invoice...

Dear Valerie,

Thank you for bringing this to matter our attention. 

We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced. 

We’re sorry to hear about the difficulty with your claim. We understand how frustrating this must be and would like to help resolve it as quickly as possible. 

The matter has been escalated to the relevant department for further assistance.

We will contact you once feedback has been provided.

Kind regards,
Oneplan.