1 reviews | Active since Aug 2016
I send an email requesting to cancel because I can't speak to the right repartment , no response
I called requesting to cancel my policy immediately and I was told they can't put me through to the right department I have to email them then they will respond. I sent an email Tuesday evening/ Wednesday morning and until today Friday, no one has called me and I need to cancel immediately.
Dear Thato Veronica Mosito,
We have been trying to contact you on *** and the call is going to voice mail.
We have received your request for cancellation however, the policy number given does not correspond to your email address on record.
The policy number given is ***. This policy has been cancelled with us since August 2017.
Please can you confirm your policy number so we may action your request. This is the reason why you were not contacted.
We await your urgent response.
Regards,
The Oneplan Team
Dear Thato Veronica Mosito,
We have been trying to contact you on *** and the call is going to voice mail.
We have received your request for cancellation however, the policy number given does not correspond to your email address on record.
The policy number given is ***. This policy has been cancelled with us since August 2017.
Please can you confirm your policy number so we may action your request. This is the reason why you were not contacted.
We await your urgent response.
Regards,
The Oneplan Team