I seem to always have some problems with Oneplan claims or refunds, but then I usually get an agent that helps me quickly

Hi Zinicha,

Thank you for sharing your service experience with us regarding your interaction with the team.  Our clients are our number one priority, and we aim to provide them with the best service possible. 
  
We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. 

For any claims-related queries, the invoices can be sent via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized. 
   
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
  
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
     
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
        
Kind Regards,
Oneplan