I requested them to remove my doggie who passed away and refund my premium as he passed on the 1st

Hi Zwanet,

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. We are so sorry to hear about the passing away of your fur-baby. Our deepest sympathies to you and your family, may the memories you shared with your fur-baby forever be close to your heart. 

We are pleased to hear that besides the situation Patience was able to assist professionally in your time of need. Our fur-family is important to us and we aim to always provide them with the best service possible. 

Kindly note that any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
   
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
    
Thank you for being a part of the Oneplan Family.
   
Kind Regards,
Oneplan