I requested a confirmation cover letter and provided me with policy schedule, the one I have access to, until this lady Shari Govender came to the rescue, I think they must be able to differentiate a policy schedule and confirmation letter

Hi Mamoraka,

Thank you for sharing your service experience with us and for taking the time to compliment Shari on her excellent customer service, we will be sure to recognize her efforts and we apologize for any confusion that may have been caused. 
   
Thank you for choosing Oneplan as your preferred insurance for your motor vehicle needs. 
       
Kind Regards, 
Oneplan