I received assistance from Cebile Ngubeni who where extremely patient with all my questions and my response time (as I was quite slow due to work being demanding)

Hi Anya,

Thank you for sharing your positive service experience with us and for letting us know how friendly and helpful Cebile was, we will be sure to recognize her efforts. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we look forward to a long and fruitful relationship.
Please give our love to Drax.
  
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
 
Kind Regards,
Oneplan