I received a pleasant and professional service from Nadine - just that the waiting period was too long before I could finally get my call answered

Hi Mphahlela,

Thank for the wonderful feedback on your interaction with Nadine. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
  
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance. 
 
Thank you for choosing Oneplan for your insurance needs.
   
Kind Regards,
Oneplan