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Cathrin ecdebeer.wedding

1 reviews | Active since Sept 2025

20 Mar 2026, 12:28

I never had any issues with them, since the time I added my beloved dog to the plan up until the day she passed, they were always there and always friendly

I never had any issues with them, since the time I added my beloved dog to the plan up until the day she passed, they were always there and always friendly. When I informed them about her passing, they were so compassionate and friendly.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply20 Mar 2026, 12:51
Official
Hi Cathrin,

Thank you so much for sharing your heartfelt message with us. We are truly sorry for the loss of your beloved dog. Losing a furry family member is incredibly painful, and our thoughts are with you during this difficult time.

It means a great deal to us to know that throughout your journey with Oneplan, from the very first day you added her to your plan to the moment you informed us of her passing, you felt supported, treated with kindness, and met with compassion. That is exactly the level of care we strive to provide to every pet parent, and we’re grateful that our team could offer you comfort when you needed it most.

Thank you for trusting us with her care over the years. We honour her memory with you, and we wish you healing and peace as you navigate this loss.

Kind regards,
Oneplan.