I needed to make a claim, whilst there was still a pending invoice for submission from a previous consultation with the Dr

Hi Boniswa, 

Thank you so much for sharing your experience with us! We’re delighted to hear that Kopano was able to assist you with such patience and clarity. It’s wonderful to know that she helped confirm the outstanding invoice by showing your statement, ensured that your new invoices were received correctly, and guided you through the claim process with care. 

We’re also glad to hear that your claim has now been escalated, our team will continue to monitor it and ensure it is processed as smoothly as possible. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.