I love their service...

Hi Thabsile, 

Thank you for bringing this to our attention! We are truly glad to hear that you love our service and would like to sincerely apologize for the frustration caused to you by the experience you've had. We appreciate your patience, and are continuously working to improve our communication to ensure quicker responses. Your satisfaction is important to us, and we’re committed to enhancing your experience with us! 

We look forward to more experiences with you and an opportunity to improve your overall perception of our services to restore your faith in us. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan