ELMm
Elizabeth Lizzie Madigo. madigolizzie

1 reviews | Active since Feb 2022

23 Feb 2022, 15:51

I love it because it helps when you sick and no money to pay that is where you help even if the money is not enough I top it with 75 rand to pay the full bill,I wish it could be enough

I love it because it helps when you sick and no money to pay that is where you help even if the money is not enough I top it with 75 rand to pay the full bill,I wish it could be enough.Thanks for charting to you have a good afternoon.

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply23 Feb 2022, 16:32
Official
Hi Elizabeth,

Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. 
 
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this. 
 
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance. 

Thank you for choosing Oneplan for your insurance needs.
    
Kind Regards,
Oneplan