NPSs
Nomvula Portia Sibande sibandeportia
1 reviews | Active since Jan 2024
07 Feb 2024, 06:56
I logged a claim with One Plan on the 29th of January for Dr's visit and it was approved and funds loaded on expired Oneplan card
I logged a claim with One Plan on the 29th of January for Dr's visit and it was approved and funds loaded on expired Oneplan card. When I visited the doctor my new Oneplan card did not have funds and I had to pay using my own bank card. I then requested a refund to my bank card since I nologer have the old card. I uploaded proof of payment on their App and engaged them through email as well stating my case. Only to find that they again loaded funds on the non existing card as I told them that the card is nolonger in my possession so I can't access my money there... So now I'm being ignored 🙁
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
07 Feb 2024, 10:16Good day Nomvula,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your new Onecard has been successfully activated. Additionally, your GP claim has been processed as a bank account refund. Please keep in mind that the standard time frame for bank refunds to reflect in your account is typically 7 - 14 working days or sooner, depending on your bank.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your new Onecard has been successfully activated. Additionally, your GP claim has been processed as a bank account refund. Please keep in mind that the standard time frame for bank refunds to reflect in your account is typically 7 - 14 working days or sooner, depending on your bank.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Feb 2024, 10:16
Official
Good day Nomvula,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your new Onecard has been successfully activated. Additionally, your GP claim has been processed as a bank account refund. Please keep in mind that the standard time frame for bank refunds to reflect in your account is typically 7 - 14 working days or sooner, depending on your bank.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your new Onecard has been successfully activated. Additionally, your GP claim has been processed as a bank account refund. Please keep in mind that the standard time frame for bank refunds to reflect in your account is typically 7 - 14 working days or sooner, depending on your bank.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan