I initially struggled to get in touch with the upgrade team but eventually go through to Shari Govender and she assisted me with upgrading my plan, she was very helpful and responsive over whatsapp and even gave me a call when I requested it

I initially struggled to get in touch with the upgrade team but eventually go through to Shari Govender and she assisted me with upgrading my plan, she was very helpful and responsive over whatsapp and even gave me a call when I requested it. 5 star service from her. I submitted a pet insurance claim via their app as well and the process was very easy and quick. I also had a hospital admission authorization for my dog handled extremely quickly and there was no problem for the vet to get their guarantee of payment and the payment.