I held on the phone ...

Hi Thandeka,

Thank for sharing your service experience with us. We sincerely apologize for the delay in response, we are currently experiencing high volumes.

We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
 
Thank you for being a part of the Oneplan Family.
        
Kind Regards,
Oneplan