I haven’t yet had to claim for anything from them but so far they have been extremely professional, kind and helpful…

Hi Odette,

Thank you for sharing your service experience with us. We’re pleased to hear that the team assisted you in a wonderful manner. Our clients and fur-babies are important to us, we aim to provide them with the best service possible and we are delighted to have your new fur-baby join the Oneplan Family. 

Our claiming process for day-to-day benefits allows clients to pay using the Onecard. Should clients experience any issues, the funds can be withdrawn. Alternatively, clients have the option to pay and claim a refund by providing a detailed invoice and proof of payment. 

For day-to-day claims, funds can be loaded upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents. Invoices can be sent to us via the Oneplan App, via Whatsapp on *** or an email can be sent to ***. 

Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***. 

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs, we look forward to keeping you impressed for the years to come. 

Kind Regards,

Oneplan