jJ
jeanerien J
1 reviews | Active since Apr 2017
26 Jul 2020, 18:33
I haven’t even paid yet and this is what I get
After sending two emails asking for assistance no response giving. I will not be going forward with this as I haven’t even started with them properly yet and I run in to this problem of no response. Basically they take you out on a date wine and dine you, basically they everything you want to hear and then once you agree they leave you hanging. I will be canceling before they take my money
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Replies (1)
Oneplan Insurance's replyOfficial
27 Jul 2020, 14:14Hi Jeanerien,
Thank you for taking our call and allowing us the opportunity to resolve the matter.
We apologise for the inconvenience caused by us not responding or coming back to you however the sales agent in which you had directed the mail's to was off sick and couldn't respond to the mails.
In future please cc the customer care department on *** or whatsapp us on *** so that even if the consultant you are looking for in particular is absent, there is someone else in the care department would be able to assist.
In future please cc the customer care department on *** or whatsapp us on *** so that even if the consultant you are looking for in particular is absent, there is someone else in the care department would be able to assist.
Kind Regards
Oneplan
Oneplan Insurance's reply27 Jul 2020, 14:14
Official
Hi Jeanerien,
Thank you for taking our call and allowing us the opportunity to resolve the matter.
We apologise for the inconvenience caused by us not responding or coming back to you however the sales agent in which you had directed the mail's to was off sick and couldn't respond to the mails.
In future please cc the customer care department on *** or whatsapp us on *** so that even if the consultant you are looking for in particular is absent, there is someone else in the care department would be able to assist.
In future please cc the customer care department on *** or whatsapp us on *** so that even if the consultant you are looking for in particular is absent, there is someone else in the care department would be able to assist.
Kind Regards
Oneplan