ZZ
Zinicha Z
1 reviews | Active since Jan 2023
26 Jan 2023, 12:23
I have struggled in past with refunds as my card either never works or I pay more than I should at the vet and never really get it sorted
I have struggled in past with refunds as my card either never works or I pay more than I should at the vet and never really get it sorted. Today however I had a problem with my card not working and I had to use my credit card and requested a refund. For the very first time being with Oneplan I was actually helped by a lady Busisiwe Motha who sorted this out for me, I am very hopeful and grateful for her help. I hope that I get my refund this time🤞🏻🌻
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Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
26 Jan 2023, 12:34Hi Zinicha,
Thank you for sharing your service experience with us and for letting us know how helpful Busisiwe was.
Our clients and fur-babies are important to us, we strive to deliver excellent customer service daily and we are delighted to hear that the issue has been resolved and that we were able to create a memorable experience for you. Kindly note that the refund for the claims will be processed into your listed bank account and may take between 7 - 14 working days or sooner to reflect.
Please give our love to Troy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for letting us know how helpful Busisiwe was.
Our clients and fur-babies are important to us, we strive to deliver excellent customer service daily and we are delighted to hear that the issue has been resolved and that we were able to create a memorable experience for you. Kindly note that the refund for the claims will be processed into your listed bank account and may take between 7 - 14 working days or sooner to reflect.
Please give our love to Troy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Jan 2023, 12:34
Official
Hi Zinicha,
Thank you for sharing your service experience with us and for letting us know how helpful Busisiwe was.
Our clients and fur-babies are important to us, we strive to deliver excellent customer service daily and we are delighted to hear that the issue has been resolved and that we were able to create a memorable experience for you. Kindly note that the refund for the claims will be processed into your listed bank account and may take between 7 - 14 working days or sooner to reflect.
Please give our love to Troy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for letting us know how helpful Busisiwe was.
Our clients and fur-babies are important to us, we strive to deliver excellent customer service daily and we are delighted to hear that the issue has been resolved and that we were able to create a memorable experience for you. Kindly note that the refund for the claims will be processed into your listed bank account and may take between 7 - 14 working days or sooner to reflect.
Please give our love to Troy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan