I have never had an issue with One Plan or the service, I am however impatient so I dont like to wait long during chat sessions (which are most convenient when Im at work though) but I did speak to Krystal Munsami who explained to me how it works and I d

Hi Nicole,

We love that Krystal and the team made such a lasting impression on you. Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and happy to hear you are happy with the service provided. 

 
Thank you for being a part of the Oneplan Family. 
         
Kind Regards,
Oneplan