ER
Eliana R
1 reviews | Active since Jul 2024
06 Jan 2026, 11:18
I have had the worst...
I have had the worst experience with one plan They suspended my account when I asked why they say its will get activated once the next payment it made however the next payment is due in the 7th they refusing to active my account even though I paid for this month
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Oneplan Insurance's replyOfficial
06 Jan 2026, 11:47Dear Eliana,
Thank you for taking the time to provide your feedback.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Thank you for taking our call to discuss the matter at hand. As discussed on the call, we have noted that the policy status was suspended due to the rejected debit processed on 08/12/2025, however, we can confirm that a PayFast payment was received on 11/12/2025 to settle the premium. Due to an error on our end, the status of the policy did not change and a request to activate the policy has been escalated for urgent assistance and we can confirm that the policy has been activated.
As your selected debit date is the 7th of the month, we can also confirm that a request to process the debit has been submitted to your bank to collect the premium to cover January 2026. The status of the transaction will be tracked for 4-5 working days to be confirmed on our end.
Once again, we truly apologise for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to provide your feedback.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Thank you for taking our call to discuss the matter at hand. As discussed on the call, we have noted that the policy status was suspended due to the rejected debit processed on 08/12/2025, however, we can confirm that a PayFast payment was received on 11/12/2025 to settle the premium. Due to an error on our end, the status of the policy did not change and a request to activate the policy has been escalated for urgent assistance and we can confirm that the policy has been activated.
As your selected debit date is the 7th of the month, we can also confirm that a request to process the debit has been submitted to your bank to collect the premium to cover January 2026. The status of the transaction will be tracked for 4-5 working days to be confirmed on our end.
Once again, we truly apologise for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Jan 2026, 11:47
Official
Dear Eliana,
Thank you for taking the time to provide your feedback.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Thank you for taking our call to discuss the matter at hand. As discussed on the call, we have noted that the policy status was suspended due to the rejected debit processed on 08/12/2025, however, we can confirm that a PayFast payment was received on 11/12/2025 to settle the premium. Due to an error on our end, the status of the policy did not change and a request to activate the policy has been escalated for urgent assistance and we can confirm that the policy has been activated.
As your selected debit date is the 7th of the month, we can also confirm that a request to process the debit has been submitted to your bank to collect the premium to cover January 2026. The status of the transaction will be tracked for 4-5 working days to be confirmed on our end.
Once again, we truly apologise for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to provide your feedback.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Thank you for taking our call to discuss the matter at hand. As discussed on the call, we have noted that the policy status was suspended due to the rejected debit processed on 08/12/2025, however, we can confirm that a PayFast payment was received on 11/12/2025 to settle the premium. Due to an error on our end, the status of the policy did not change and a request to activate the policy has been escalated for urgent assistance and we can confirm that the policy has been activated.
As your selected debit date is the 7th of the month, we can also confirm that a request to process the debit has been submitted to your bank to collect the premium to cover January 2026. The status of the transaction will be tracked for 4-5 working days to be confirmed on our end.
Once again, we truly apologise for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.