Sh
Sarah hawthorn.sarah

1 reviews | Active since Jan 2022

24 Jan 2023, 08:38

I have had issues wi...

<div>I have had issues with claiming for emergencies and that has been upsetting (mostly to do with the contract) - however the team members I have spoken to have been amazing! Everyone has been friendly, kind and responses have been really efficient!</div>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply24 Jan 2023, 10:20
Official
Hi Sarah,

Thank for the wonderful feedback on your interaction with the team. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you as we value all our clients.
   
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
 
Please give our love to Tucker.
    
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
    
Kind Regards,
Oneplan