I have had a very good experience with the lady who assisted me with my pre load funds for my dog

Hi Thaline,

Your 5-star rating on the service received from Shannen is highly valued. Thank you for the awesome feedback. We're glad to hear that Shannen was able to assist you in your time of need and that your claiming experience was as hassle-free as it was. We will be sure to recognize her efforts. 
Please give our love to Rose.

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
  
Kind Regards,
Oneplan