G
Geoffrey
1 reviews | Active since Mar 2023
02 May 2024, 19:36
I have canceled the ...
I have canceled the policy with ONEPLAN, But they keep on debiting into my account
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Oneplan Insurance's replyOfficial
03 May 2024, 10:10Dear Geoffrey,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further. Kindly note that there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further. Kindly note that there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply03 May 2024, 10:10
Official
Dear Geoffrey,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further. Kindly note that there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further. Kindly note that there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan